Getting started
Setting up your account and your child’s profile.
Support
Help for the moments you need it.
Write to [email protected]. We answer in English or in French.
Contact us
A question, a problem, or a request about your data: one address. Please do not send your recovery code or your password, we never ask for them.
What we can help with
Tracking and reports
Finding, correcting and exporting your recorded entries.
Sharing and account
Invitations, access, your recovery code and deleting your account.
Frequently asked questions
Is Snuggle available in the stores?
Not yet. Verified App Store and Google Play links will appear here when the app is publicly available.
Can I send a report to a pediatrician?
Yes. In the app, Reports > Doctor’s summary creates a PDF of the period and the parts you choose; you share the file yourself.
I lost my phone. Can you give my data back?
Snuggle cannot read or reset your household keys. Recovery may be possible from another authorized phone, a protected passkey on a supported device or your saved twelve-word code. Without any of these, encrypted history cannot be recovered. These options remain under launch validation.
How do I delete my account?
Write to [email protected] from the address of your account. We delete the account data held on our servers within 30 days and confirm it to you.